Frequently Asked Questions
Everything you need to know about shopping with The Couture Club.
What is your return policy?
We offer a 28-day return window from the date of delivery. All items must be in their original condition, unworn, and with all tags still attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer Next Day Delivery options for orders placed before 4 PM GMT, Monday through Thursday.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements against our chart, as our fits can range from slim to oversized depending on the collection.